Wiki Knowledgebase

Please check out the Wiki for useful information about your website, email and hosting.

Support

If you are in need of immediate assistance and have already checked the knowledgebase please add a new ticket.

Contact Us

If you are in need of assistance please contact us via the form on our contact page.

FEATURED ARTICLES

WHAT IS RESPONSIVE DESIGNS

Learn more about Responsive Designs by watching our promo video and explainer.

FREQUENTLY ASKED QUESTIONS

How long does a website take to make?

With all our web packages we give a timeframe of about 5 – 7 business days to have a working version ready for view. Most projects may be completed in that time unless there are major changes. You must remember we are dealing with PHP websites that take time to build and need to be tested on all browsers and devices.

Can upgrade to premium package?

Yes at anytime you can upgrade to one of our more advanced packages. We will always try and make the best deal possible and keep costs low for all our clients.

Do you accept credit card payment?

Yes we accept credit card payments for our social media packages and web packages via PayPal. PayPal is safe and cost effective and all clients that choose to use this service will pay the 2.9% PayPal fee. Please note there is a non-refundable 50% deposit required on all projects prior to starting.

Is it easy to make changes on the website?

Yes you have a content management system you have full control and can change the color of your website sections, add and edit pages. In most cases each area of the website can be edited:

  • Header
  • Background
  • Body
  • Footer

Does the website support plugins?

Yes all the content management system website allow the use of plugins, however please make sure you contact us before the use as some plugins can crash the website. We do not recommend the use of plugins as they slow down the website page load speed, in most cases we build the functionality into the website.

Do you provide product support?

We offer complete support on all our web packages and designs.Full training is provided on all our packages with video tutorials specific to the admin panel that we create. Our support center is open 24/7 with access to this growing knowledge base or premium support via the ticket system for faster results.